AC777 Privacy Policy — How We Collect, Use & Protect Your Data

01 Who We Are

AC777 ("we," "us," "our," or "the Platform") operates the online gaming and sports betting platform available at ac777.plus, including the Android APK application and the iOS web app experience. This Privacy Policy applies to all services offered through the AC777 platform and governs how we handle personal information provided by or collected from our players.

By creating an account or using any part of the AC777 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data as described here, please do not use the platform.

This policy is written in plain English to make it as straightforward as possible for players in Pakistan to understand their rights and how their data is handled. If anything is unclear, our support team is available 24/7 to answer your questions.

02 What Personal Data We Collect

AC777 collects only the personal data that is necessary to provide our services, maintain account security, process payments, and meet our obligations. The categories of personal data we may collect include:

Data Category	Examples	Why It Is Needed
Account Information	Username, password (hashed), email address, mobile number	Account creation, login, and security
Identity Verification	Full name, date of birth, national ID details	Age verification (18+), fraud prevention
Payment Data	JazzCash/Easypaisa number, bank account details, transaction history in PKR	Processing deposits and withdrawals securely
Device & Technical Data	IP address, device type, browser, operating system, app version	Platform security, fraud detection, technical support
Usage Data	Games played, bets placed, session durations, pages visited	Platform improvement, responsible gaming monitoring
Communications	Support chat logs, help ticket content	Resolving issues, service quality

We do not collect sensitive data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless required for specific responsible gaming welfare purposes and only with your knowledge.

03 How We Collect Your Data

AC777 collects personal data through the following channels:

• Registration: When you create your AC777 account, you provide your basic contact and identity details directly.
• Deposits and withdrawals: When you make a PKR transaction via JazzCash, Easypaisa, Raast, bank transfer, or mobile wallet, payment-related data is collected to process the transaction.
• Platform use: As you use the platform — placing cricket bets, playing live casino games, or browsing the game lobby — usage data is collected automatically through standard web and app analytics.
• Support interactions: When you contact AC777 support through live chat or help tickets, the content of those communications is retained as part of your account record.
• Cookies and similar technologies: The AC777 website and app use cookies and similar tools to maintain your session, remember preferences, and analyse platform performance. More detail is provided in Section 6.
• Identity verification: When you submit documents for account verification — such as a copy of your CNIC or other identity documents — these are collected and reviewed by our verification team.

04 How We Use Your Personal Data

AC777 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and secure your AC777 account and verify your identity in line with our age verification requirements (18+ only).
• Payment processing: To process deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, and other supported payment methods accurately and securely .
• Platform services: To provide access to sports betting (including PSL, T20, and international cricket markets), live casino, slots, and all other games available on the platform.
• Customer support: To respond to your queries, resolve disputes, and handle complaints raised through our support channels.
• Security and fraud prevention: To monitor for suspicious activity, detect and prevent fraud, enforce our one-account-per-player rule, and protect the integrity of the platform.
• Responsible gaming: To monitor usage patterns that may indicate problem gambling behaviour, enforce deposit limits and self-exclusion requests, and provide appropriate welfare interventions.
• Platform improvement: To analyse how players use the platform so we can improve the user experience, fix bugs, and develop new features.
• Legal compliance: To meet any legal obligations applicable to the operation of the platform, including record-keeping and responding to lawful data requests.

AC777 does not use your personal data for automated decision-making that would produce legal or similarly significant effects without human review. Any account restriction or closure decision based on data analysis is reviewed by our compliance team before being actioned.

05 Sharing Your Personal Data

AC777 does not sell, rent, or trade your personal data with third parties for marketing or advertising purposes. We may share your data only in the following limited circumstances:

• Payment providers: When you make a deposit or withdrawal, the minimum necessary payment data is shared with the relevant payment processor — such as JazzCash, Easypaisa, Raast, or your bank — to complete the transaction.
• Identity verification services: If we use a third-party identity verification provider to validate your documents, your identity data is shared with that provider solely for that purpose.
• Game software providers: Third-party game developers whose titles are available in the AC777 game lobby or live casino may receive anonymised session data necessary to run their software. They do not receive your personal contact or payment details.
• Legal and regulatory requirements: If AC777 is required by law, court order, or lawful authority to disclose certain data, we will comply with that obligation. Where permitted, we will notify you of such a request.
• Business transfers: In the unlikely event of a merger, acquisition, or sale of AC777's business, player data may be transferred to the successor entity. You would be notified of any such change through the platform.

All third parties with whom data is shared are required to handle it in a manner consistent with this Privacy Policy and to maintain appropriate security standards.

06 Cookies and Tracking Technologies

AC777 uses cookies and similar technologies on the website and within the app to provide a functional and secure experience. Cookies are small text files stored on your device when you visit a website. They help the platform remember who you are between pages and sessions.

The types of cookies used by AC777 include:

• Essential cookies: These are required for the platform to function. They manage your login session, keep you authenticated, and allow core features like deposits and bet placement to work. These cannot be disabled without breaking the platform.
• Analytics cookies: These help AC777 understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is used in aggregate form to improve the platform.
• Preference cookies: These remember your settings such as language preference, notification choices, and display options so you don't have to re-enter them every visit.
• Security cookies: These help detect and prevent fraudulent login attempts, bot activity, and other threats to account security.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect the platform's functionality and may prevent you from logging in or completing transactions.

07 Data Retention

AC777 retains your personal data only for as long as it is necessary for the purposes described in this policy. The general retention periods we apply are:

• Active accounts: Personal data associated with an active account is retained for the lifetime of the account plus a period thereafter to meet any legal or audit obligations.
• Closed accounts: Following account closure, we typically retain core account and transaction records for a minimum of five years to satisfy record-keeping requirements. After this period, data is deleted or anonymised.
• Support communications: Chat logs and help ticket records are retained for up to two years from the date of the interaction, unless a longer period is required for an open dispute.
• Identity verification documents: Copies of identity documents submitted for verification are retained for the duration of your account plus the applicable post-closure retention period.

When data is no longer needed, it is securely deleted or rendered permanently anonymous so that it can no longer be linked back to you.

08 Security Measures

AC777 takes the security of your personal and financial data seriously. We implement a range of technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction:

• Encryption in transit: All data transmitted between your device and AC777's servers is protected by TLS (Transport Layer Security) encryption. This applies to login, deposits, withdrawals, and all other platform interactions.
• Encrypted storage: Sensitive data including passwords (stored as hashed values) and payment details are encrypted at rest in our databases.
• Access controls: Access to personal data within AC777 is restricted on a need-to-know basis. Staff who handle player data are trained in data protection responsibilities.
• Fraud monitoring: Automated systems continuously monitor accounts and transactions for patterns consistent with fraud, account takeover, or money laundering.
• Secure payment flow: PKR transactions via JazzCash, Easypaisa, Raast, and bank channels are routed through secure, PCI-compliant payment infrastructure.

While AC777 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect your account has been accessed without your authorisation, contact our support team immediately.

09 Your Data Rights

As a player on AC777, you have the following rights in relation to your personal data. To exercise any of these rights, contact AC777 support via live chat or help ticket from within your account:

AC777 will respond to data rights requests within a reasonable timeframe. We may need to verify your identity before actioning a request to protect the security of your account.

10 Children's Privacy

AC777 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires users to confirm that they are at least 18 years old, and AC777 reserves the right to request proof of age at any time.

If you are a parent or guardian and believe that a minor has created an account on AC777 using false information, please contact our support team immediately. Upon confirmation, the account will be closed, any deposits will be refunded to the original payment method, and all associated data will be deleted as promptly as possible.

11 Changes to This Privacy Policy

AC777 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology, or changes in applicable legal requirements. When updates are made, the revised policy will be published on this page with a new "Last Updated" date at the top.

For significant changes that materially affect how your data is used, AC777 will notify registered players through the platform notification system or via their registered contact details. We encourage you to review this page periodically so you are always aware of how your information is being handled.

Continued use of the AC777 platform after a policy update has been published constitutes your acceptance of the revised Privacy Policy.

12 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how AC777 handles your personal data, please get in touch with our support team. We are available around the clock, every day of the year:

• Live Chat: Available inside the AC777 platform after login — the fastest way to reach us
• Help Ticket: Submit a detailed request through the support section inside your account dashboard
• Email: [email protected] (plain text — do not send sensitive documents by email)

For data rights requests specifically — access, correction, deletion, or portability — please use the help ticket system and select "Data & Privacy" as the request category so your query is routed to the right team promptly.